Frequently Asked Questions

Q: Are all artworks original?

Yes, each piece is a unique original artwork by the artist, and will not be restocked after being sold.

Q: What currency are the prices in?

All prices are listed in Canadian Dollars (CAD).

Q: How long does processing and shipping take?

Orders are processed within 1–3 business days. Delivery times are as follows:

Canada: Standard 5–7 business days / Express 2–3 business days
United States: Standard 7–14 business days / Express 3–5 business days
International (China, Hong Kong, Japan, South Korea, Europe, etc.): 10–30 business days

Q: Who is responsible for customs duties on international orders?

Customs duties, taxes, and import fees are the responsibility of the buyer and are payable upon receipt.

Q: What is the return policy?

Returns can be requested within 7 days of receipt. The artwork must be in its original condition: unframed, undamaged, and include all original packaging materials and documents. Please email service@daimozhai.com to initiate a return.

Q: What if the artwork is damaged during shipping?

Please contact us within 48 hours of receipt, providing your order number, a description of the damage, and clear photos. We will cover all return shipping costs and provide a full refund or exchange.

Q: Can I exchange an item?

As each artwork is a unique original, exchanges for the same item are not available. If you are not satisfied, you can return the item for a refund and then select another artwork.